Terms & Conditions

UPDATED TERMS AND CONDITIONS

Last updated: April 14, 2025

The following is the Terms and Conditions and User Agreement ("Terms") between Aprende Peque LLC, together with its affiliates, subsidiaries, successors, assigns, officers, directors, employees, contractors and agents, (collectively, "Aprende Peque," "we," "us," or "our") and (“you” or “your”).  These Terms govern your use of the website www.aprendepeque.com and any associated application or download that exists now or is created in the future (the "Website") and the services provided by us. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.


1. Acceptance of Terms

By using the Website, you agree to comply with and be bound by these Terms. Aprende Peque reserves the right to modify or add to these Terms at any time without prior notice ("Updated Terms"). You agree that we may notify you of the Updated Terms by posting them on our website so that they are accessible via a link on the home page, and that your use of our Website after we have posted the Updated Terms constitutes your agreement to the Updated Terms. Therefore, you should review these Terms before using our Website. The Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms, and will apply to your use of the Website from that point forward. 

2. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which can be found [https://www.aprendepeque.com/pages/politica-de-privacidad]. By accessing or using our Website, you expressly consent to the collection, use and disclosure of your information as described in our Privacy Policy, which is incorporated into these Terms by reference and forms an integral part of them. 

3. User Accounts

You may be required to create an account to access certain features of the Website. You are responsible for maintaining the confidentiality of your account information and agree to take responsibility for all activities that occur under your account.

4. Content

All content on the Website, including text, graphics, images, and other materials ("Content"), is the property of Aprende Peque or its licensors. You may not use, modify, reproduce, or distribute the Content without our prior written consent.

5. User Conduct

You agree not to engage in any activity that may interfere with the proper functioning of the Website, including but not limited to hacking, transmitting viruses, or any disruptive behavior.

6. Payment and Refund Policy

If the Website offers products or services for purchase, you agree to pay all fees associated with your purchase. All payments are non-refundable unless Aprende Peque specifies otherwise in writing.

If payment is not successfully processed, we reserve the right to cancel your order and/or suspend your account until the payment issue is resolved

In the event of a chargeback or payment dispute filed by your bank or credit card provider, you agree to reimburse Aprende Peque for any fees, fines, or costs incurred as a result of the chargeback. If you believe a chargeback is made in error, you agree to resolve the issue directly with Aprende Peque before contacting your bank or credit card provider. We reserve the right to suspend or cancel any orders from customers who initiate chargebacks without contacting us first.

7. Return and Refund Policy

If you are not completely satisfied with your purchase, you may return any item within 30 days of receipt for a full refund, excluding shipping charges. Return shipping costs are the responsibility of the customer.

To qualify for a return, the item must be unused and in the same condition as when it was received—ONLY IN SALEABLE CONDITION. A receipt or proof of purchase is required to complete the return. 

Please note: Personalized videos are custom-made based on your specifications and are non-refundable and non-returnable once delivered, except in cases of production error. 

Damaged Goods: "If your product arrives damaged, please contact us within 30 days of receipt with photos of the damaged items for a full refund or exchange." We do not accept any returns or exchanges for items after 30 days from the delivery date.

8. Product Descriptions and Pricing

We strive to ensure that all product descriptions, pricing, and images on the Website are accurate. However, we cannot guarantee that the product descriptions or pricing are error-free. Prices and availability of products are subject to change without notice.

9. Personalized Videos 

By purchasing a personalized video, you acknowledge that the video will be created based on the instructions and notes you provide at the time of purchase. We will not create another video if you are dissatisfied, as long as we have followed your provided instructions. 

Once your video is created, you will have access to it through our portal and will be able to download it. Please note that the video will be available for download on our portal for three months from the date of creation. After three months, the video will be deleted from our portal and you will not have access to it. 

10. User Rights for Digital Products

Upon purchase of any digital products from Aprende Peque, including but not limited to personalized videos, e-books, and other downloadable or viewable content (collectively, “Digital Products”), you are granted a limited, non-exclusive, revocable, non-transferable, and non-sublicensable worldwide license to access and use the Digital Products solely for your own personal, non-commercial, entertainment, and non-promotional purposes.

Ownership of the Digital Products remains with Aprende Peque or its licensors at all times. Digital Products are licensed to you, not sold. You may not reproduce, modify, create derivative works of, publicly perform, publicly display, sell, resell, license, sublicense, distribute, or otherwise exploit any Digital Product without the prior written consent of Aprende Peque.

You may, at your own cost and risk, display or share Digital Products, or portions thereof (such as personalized videos), on your personal social media accounts for personal, non-commercial purposes, provided that you do not alter, edit, or misrepresent the content in any way. Any public display must not suggest any endorsement by Aprende Peque, its performers, or affiliates unless expressly authorized.

Aprende Peque reserves the right to revoke your license to use any Digital Product at any time if you violate these Terms or engage in any unauthorized use.

11. Order Acceptance and Confirmation

Your order will be considered accepted only when you receive an email confirmation from us. We reserve the right to cancel any order at our discretion. If your order is canceled, you will be notified via email, and any charges made will be refunded.

It is the customer's responsibility to provide an accurate email address at the time of purchase. If you provide an incorrect email address, you will not receive confirmation of your purchase, nor will you receive any related communications, including your personalized video (if purchased). We are not responsible for any issues that arise due to the provision of an incorrect email address.

12. Shipping and Delivery

Personalized videos will be processed and fulfilled within 7 business days from the date of your order, but processing times may vary based on volume of orders, holiday periods, and other unforeseen circumstances. All other items will be processed and fulfilled within 3-7 business days from the date of order. Please note that processing times refer to the time it takes to fulfill your order. Shipping times are separate and will depend on the shipping method selected and your location.

We offer shipping within the United States. Shipping fees will be calculated at checkout, and delivery time will depend on your location and the shipping method selected. We are not responsible for delays caused by third-party carriers or unforeseen circumstances.

If you provide an incorrect or incomplete address during checkout, we are not responsible for the delivery of the package. We will not send a replacement or issue a refund if the package is lost due to an incorrect address provided by the customer.

If you move or change your address after placing your order, we are not responsible for the delivery of the package to the incorrect address. We will not send a replacement or issue a refund if the package is lost or delayed due to a change in address.

If your package is returned to us due to failure to deliver, we will issue a refund for the item cost, excluding any shipping charges. If you would like to receive the package, you will need to place a new order.

13. Sales Tax

Sales tax will be charged on all applicable orders based on the shipping address in accordance with local and state regulations.

14. Termination

Aprende Peque reserves the right to cancel or suspend your access to the Website at its sole discretion, without notice, for any reason, including but not limited to violation of these Terms.

15. Limitation of Liability 

To the maximum extent permitted by law, Aprende Peque will not be liable to you or any third party for any loss or damages of any kind, whether direct, indirect, incidental, special, consequential, exemplary or punitive, or any loss of profits, or revenues, whether incurred directly or indirectly, nor for any loss of data, use, goodwill, or any other intangible losses resulting from or in any way related to (i) your use or inability to use the Website; (ii) any unauthorized access to or use of our servers and/or any personal information stored thereon; (iii) any use of products or services purchased through the Website; (iv) the use or misuse of the Website or any of the products from the website including by children, dependents, or other third parties, and (v) any errors, omissions, interruptions, defects, delays in operation or technical malfunctions. 

You agree that your sole and exclusive remedy for any dissatisfaction with the Website, or products or these Terms is to stop using the Website and discontinue your use of the products or services.

16. Product Safety and Liability

Aprende Peque makes every effort to ensure that all products sold through the Website comply with applicable safety standards and undergo appropriate quality control procedures. However, by purchasing or using any product from Aprende Peque, you acknowledge and agree to the following:


  • The Website, and all products sold through it, are intended for use by parents, guardians, and caregivers in connection with their children. Products are not intended for unsupervised use by children. It is the responsibility of the parent, guardian, or caregiver to supervise any child’s use of the products at all times.
  • Aprende Peque makes no guarantees or warranties, express or implied, regarding the fitness of any product for a particular purpose beyond those required by applicable law.
  • You assume all risks associated with the purchase, use, misuse, or failure to properly use any product purchased from Aprende Peque, whether by you, your children, dependents, or any third party. This includes risks associated with improper use, unintended use, failure to supervise, normal wear and tear, or any other unforeseeable event.
  • To the fullest extent permitted by law, Aprende Peque shall not be liable for any injury, loss, or damage arising out of or related to the use or misuse of its products, including, but not limited to, use by children, improper supervision, or modifications made to the products after purchase.
  • By purchasing and using our products, you agree to follow all provided instructions and warnings, and to use the products only for their intended purposes.
  • In the event of any concern regarding product safety, functionality, or suitability, you agree to immediately discontinue use and contact us at help@aprendepeque.com.

17. Intellectual Property Rights

All trademarks, logos, and intellectual property on the Website, including but not limited to the Aprende Peque name, are the exclusive property of Aprende Peque or its licensors. You may not use, copy, or modify any of our intellectual property without prior written consent. 

You agree not to publicly post, resell, sublicense or otherwise commercially exploit any digital content, including personalized videos obtained through the website without prior written permission. 

18. Force Majeure

Aprende Peque will not be held liable for any delays or failure in performance caused by circumstances beyond our reasonable control, including but not limited to acts of nature, war, strikes, or technical failures.

19. User-Generated Content

If the Website allows users to submit reviews or other content, you grant Aprende Peque a non-exclusive, royalty-free, and transferable license to use, display, and distribute that content. You are responsible for the content you submit and agree not to post any material that is unlawful or violates any intellectual property rights.

We reserve the right to remove any user-generated content that violates our guidelines or is deemed inappropriate

20. Age Restriction

The Website is intended for users who are 18 years of age or older. If you are under 18, you must have permission from a parent or guardian to use the Website.

21. Children’s Privacy

This Website, its products and services are intended for parents and guardians of children and are not directed in any way to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it. 

22. Indemnification Clause 

You agree to defend, indemnify, and hold harmless Aprende Peque, from and against any and all claims, damages, costs, investigations, liabilities, judgments, settlements, and expenses (including reasonable attorneys' fees) that directly or indirectly arise from or relate to: (a) your User Conduct or Content, (b) your use of the Website or your activities in connection with the Website; (c) your purchase, receipt, use, or misuse of any products or services offered by Aprende Peque, including the use or misuse of such products or services by your children, dependents, or any other third parties; (d) any breach or anticipatory breach by you of these Terms or any additional terms or agreements incorporated by reference; (e) your violation of any applicable laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental or quasi-governmental authority; (f) any information or material transmitted through your device, even if not submitted by you, that infringes, violates, or misappropriates any intellectual property, privacy, publicity, or other rights of any person; (g) any claims, actions, or demands made by any third party arising out of or relating to your use of the Website or your purchase or use of any Aprende Peque products or services; (h) any misrepresentation made by you; or (i) Aprende Peque’s use of your information as permitted under these Terms, the Privacy Policy, or any other agreement between you and us.

You agree to cooperate fully as required by Aprende Peque in the defense of any claim. Aprende Peque reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree not to settle any matter without the prior written consent of Aprende Peque.

23. Dispute Resolution and Arbitration

Any disputes arising from your use of the Website or these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in the state of Florida, and you agree to submit to the jurisdiction of the courts located in Florida.

24. Governing Law

These Terms will be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law principles.

25. Contact Information

If you have any questions about these Terms, please contact us at help@aprendepeque.com.

By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

26. Accessibility 

Aprende Peque is committed to making its website accessible to all users, including individuals with disabilities. If you have any difficulty accessing any part of the Website please contact us at help@aprendepeque.com.